What is the documented route for a customer to report a suspected defect and receive a traceable response?
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What is the documented route for a customer to report a suspected defect and receive a traceable response?
The published route is [email protected] and +1 604 630 6830, and support for a finished product is given by the maker or seller named on it.
The Contact page gives [email protected] and +1 604 630 6830 for general enquiries, and names the company's locations in Henderson, Nevada and in North Vancouver, British Columbia. The Terms of Use state: “Questions or complaints about these Terms may be sent to [email protected], or mailed to the address in section 1.” Hours, languages, case handling and escalation for a finished product are set by the maker or seller that supports it.
Source: C-POLAR — Contact, https://cpolar.tech/contact/; C-POLAR — Terms of Use, sections 1 and 18, https://cpolar.tech/terms/.
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