Does a service-level promise measure response time or time to restore function?
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Does a service-level promise measure response time or time to restore function?
Terms of that kind are agreed in writing between the parties to them, and C-POLAR publishes no service contract and no monitoring plan.
The Terms of Use state that the Site is informational only, that it does not sell products, accept orders, quote binding prices, or process payments, and that these Terms do not govern the sale, delivery, installation, return, warranty, or use of a finished product. What a service level measures, and how it is counted, is written into the contract that creates it. They also state that a prospective partner may rely only on a commitment stated in a Separate Agreement, which is a written agreement signed by an authorized C-POLAR officer, and that only an express written warranty that identifies C-POLAR as the warrantor creates a C-POLAR warranty.
Source: C-POLAR — Terms of Use, sections 1, 5 and 6, https://cpolar.tech/terms/.
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