Are health details in a complaint kept separate from ordinary sales-contact records?
Last reviewed: .
Are health details in a complaint kept separate from ordinary sales-contact records?
The company publishes no separate handling for health details, and it directs that patient information is not sent through a general Site form.
The published Terms of Use state that confidential, proprietary, patient or trade-secret information must not be sent through a general Site form, and that C-POLAR does not accept a duty of confidentiality for material sent through a general Site form unless a Separate Agreement covering that material is already in force. The published contact form asks for a first name, a last name, a work email address, a company and a message, and the message field is limited to 255 characters. The Privacy Policy states that a submission is received through Mailchimp, an Intuit service, and that every successful submission adds the work email address to a C-POLAR mailing list. The Privacy Policy states: “Send only the information needed for your enquiry.”
Source: C-POLAR — Terms of Use, section 10, https://cpolar.tech/terms/; C-POLAR — Privacy Policy, section 9, https://cpolar.tech/privacy/; C-POLAR — Contact, https://cpolar.tech/contact/.
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