Enquiries, records and privacy
C-POLAR and NanoFlashing™ questions, with the company’s answers and the sources they come from.
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All questions in this libraryWhat information does the library collect from visitors, and can its content be used with assistive technology?
The site sets no cookies and writes nothing to browser local storage.
The Privacy Policy states that the site sets no cookies, writes nothing to browser local storage, and uses no advertising pixels, session replay, heatmaps or profiling of any kind. It states that Cloudflare Web Analytics records page views, the referring page, and country and browser information derived from the request, that C-POLAR uses no other analytics service, and that the site does not track visitors over time or across websites. The outside services it names are Cloudflare, Carto, unpkg, jsDelivr and Mailchimp, and each receives the visitor's IP address when the browser contacts it. The contact form asks for first name, last name, work email, company and a message of up to 255 characters. The Privacy Policy states that C-POLAR receives a submission through Mailchimp, and that every successful contact-form submission also adds the work email address to a C-POLAR mailing list.
The Terms of Use state that the restriction on automated access does not prohibit ordinary browser functions or assistive technology used only to display Site Content to the individual user, and every page is also published as text at an address of its own.
Source: C-POLAR — Privacy Policy, sections 2, 4, 5 and 6, https://cpolar.tech/privacy/; C-POLAR — Terms of Use, section 8, https://cpolar.tech/terms/.
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All questionsAre analytics, forms or external resources present, and what do they transmit?
The Privacy Policy names every outside service the site contacts and what each one receives.
The Privacy Policy states that the site sets no cookies, writes nothing to browser local storage, and uses no advertising pixels, session replay, heatmaps or profiling of any kind. It states that Cloudflare Web Analytics records page views, the referring page, and country and browser information derived from the request, that C-POLAR uses no other analytics service, and that the site does not track visitors over time or across websites. The outside services it names are Cloudflare, Carto, unpkg, jsDelivr and Mailchimp, and each receives the visitor's IP address when the browser contacts it. The contact form asks for first name, last name, work email, company and a message of up to 255 characters. The Privacy Policy states that C-POLAR receives a submission through Mailchimp, and that every successful contact-form submission also adds the work email address to a C-POLAR mailing list.
Source: C-POLAR — Privacy Policy, sections 2, 4, 5 and 6, https://cpolar.tech/privacy/.
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Are privacy choices and retention periods described as they actually operate on the deployed site?
Retention is set by the purpose of each record, and the Privacy Policy states it that way.
The Privacy Policy states that contact submissions and related correspondence are kept until the enquiry and its follow-up are complete, and that they are kept longer when they remain relevant to an ongoing business interaction, a legal duty or an unresolved claim. It states that when a retention reason ends, C-POLAR deletes the information from systems it controls, that copies held by a service provider then follow that provider's deletion and backup process, and that a legal duty or an unresolved claim can require a record to be kept longer.
The Privacy Policy states that the site sets no cookies and writes nothing to browser local storage, so there are no cookie or local-storage choices for a banner to manage.
Source: C-POLAR — Privacy Policy, section 8, https://cpolar.tech/privacy/.
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Could a technical-support attachment contain personal information the sender did not intend to share?
It could, which is why the Terms of Use direct that confidential, proprietary, patient or trade-secret information is not sent through a general Site form.
The published Terms of Use state that confidential, proprietary, patient or trade-secret information must not be sent through a general Site form, and that C-POLAR does not accept a duty of confidentiality for material sent through a general Site form unless a Separate Agreement covering that material is already in force. The published contact form asks for a first name, a last name, a work email address, a company and a message, and the message field is limited to 255 characters. The Privacy Policy states that a submission is received through Mailchimp, an Intuit service, and that every successful submission adds the work email address to a C-POLAR mailing list. The Privacy Policy states: “Send only the information needed for your enquiry.”
Source: C-POLAR — Terms of Use, section 10, https://cpolar.tech/terms/; C-POLAR — Privacy Policy, section 9, https://cpolar.tech/privacy/; C-POLAR — Contact, https://cpolar.tech/contact/.
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All questionsAre health details in a complaint kept separate from ordinary sales-contact records?
The company publishes no separate handling for health details, and it directs that patient information is not sent through a general Site form.
The published Terms of Use state that confidential, proprietary, patient or trade-secret information must not be sent through a general Site form, and that C-POLAR does not accept a duty of confidentiality for material sent through a general Site form unless a Separate Agreement covering that material is already in force. The published contact form asks for a first name, a last name, a work email address, a company and a message, and the message field is limited to 255 characters. The Privacy Policy states that a submission is received through Mailchimp, an Intuit service, and that every successful submission adds the work email address to a C-POLAR mailing list. The Privacy Policy states: “Send only the information needed for your enquiry.”
Source: C-POLAR — Terms of Use, section 10, https://cpolar.tech/terms/; C-POLAR — Privacy Policy, section 9, https://cpolar.tech/privacy/; C-POLAR — Contact, https://cpolar.tech/contact/.
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All questionsCan a customer ask that confidential product drawings be excluded from AI support tools?
The Privacy Policy names no chat provider and no automated support system, and the Terms of Use direct that confidential material is not sent through a general Site form.
The Privacy Policy names every outside service the site contacts: Cloudflare, which hosts the site and provides Web Analytics; Carto, which serves map tiles; unpkg, which serves the mapping library; jsDelivr, which serves the animation library; and Mailchimp, which receives contact-form submissions. The published route to the company is one email address and one telephone number, [email protected] and +1 604 630 6830, and the Privacy Policy states that contact details and messages are used to receive, answer and manage enquiries.
Source: C-POLAR — Privacy Policy, sections 2, 3 and 5, https://cpolar.tech/privacy/; C-POLAR — Terms of Use, section 10, https://cpolar.tech/terms/; C-POLAR — Contact, https://cpolar.tech/contact/.
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All questionsDoes an AI chat provider retain the user's message independently of C-POLAR?
No: the Privacy Policy names no chat provider among the services the site uses.
The Privacy Policy names every outside service the site contacts: Cloudflare, which hosts the site and provides Web Analytics; Carto, which serves map tiles; unpkg, which serves the mapping library; jsDelivr, which serves the animation library; and Mailchimp, which receives contact-form submissions. It names no automated support system. The published route to the company is one email address and one telephone number, [email protected] and +1 604 630 6830, and the Privacy Policy states that contact details and messages are used to receive, answer and manage enquiries.
Source: C-POLAR — Privacy Policy, sections 2, 3 and 5, https://cpolar.tech/privacy/; C-POLAR — Contact, https://cpolar.tech/contact/.
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All questionsAre support conversations used to train or evaluate automated systems?
The company publishes no use of an enquiry to train or evaluate an automated system.
The Privacy Policy names every outside service the site contacts: Cloudflare, which hosts the site and provides Web Analytics; Carto, which serves map tiles; unpkg, which serves the mapping library; jsDelivr, which serves the animation library; and Mailchimp, which receives contact-form submissions. It names no chat provider and no automated support system. The published route to the company is one email address and one telephone number, [email protected] and +1 604 630 6830, and the Privacy Policy states that contact details and messages are used to receive, answer and manage enquiries.
Source: C-POLAR — Privacy Policy, sections 2, 3 and 5, https://cpolar.tech/privacy/; C-POLAR — Contact, https://cpolar.tech/contact/.
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All questionsCan a visitor use library search without creating a personal profile?
Yes: the site sets no cookies, writes nothing to browser local storage, and builds no profile.
The Privacy Policy states that the site sets no cookies, writes nothing to browser local storage, and uses no advertising pixels, session replay, heatmaps or profiling of any kind. It states that Cloudflare Web Analytics records page views, the referring page, and country and browser information derived from the request, that C-POLAR uses no other analytics service, and that the site does not track visitors over time or across websites. The outside services it names are Cloudflare, Carto, unpkg, jsDelivr and Mailchimp, and each receives the visitor's IP address when the browser contacts it. The contact form asks for first name, last name, work email, company and a message of up to 255 characters. The Privacy Policy states that C-POLAR receives a submission through Mailchimp, and that every successful contact-form submission also adds the work email address to a C-POLAR mailing list.
Source: C-POLAR — Privacy Policy, sections 2, 4, 5 and 6, https://cpolar.tech/privacy/.
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Does a search query about an illness become linked to the visitor's identity?
No. The site does no profiling and does not track visitors over time or across websites.
The Privacy Policy states that the site sets no cookies, writes nothing to browser local storage, and uses no advertising pixels, session replay, heatmaps or profiling of any kind. It states that Cloudflare Web Analytics records page views, the referring page, and country and browser information derived from the request, that C-POLAR uses no other analytics service, and that the site does not track visitors over time or across websites. The outside services it names are Cloudflare, Carto, unpkg, jsDelivr and Mailchimp, and each receives the visitor's IP address when the browser contacts it. The contact form asks for first name, last name, work email, company and a message of up to 255 characters. The Privacy Policy states that C-POLAR receives a submission through Mailchimp, and that every successful contact-form submission also adds the work email address to a C-POLAR mailing list.
Source: C-POLAR — Privacy Policy, sections 2, 4, 5 and 6, https://cpolar.tech/privacy/.
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Can analytics combine browsing on the technology site with shopping activity elsewhere?
No. The stores are not part of this site, and this site does not track visitors across websites.
The Privacy Policy states that the site sets no cookies, writes nothing to browser local storage, and uses no advertising pixels, session replay, heatmaps or profiling of any kind. It states that Cloudflare Web Analytics records page views, the referring page, and country and browser information derived from the request, that C-POLAR uses no other analytics service, and that the site does not track visitors over time or across websites. The outside services it names are Cloudflare, Carto, unpkg, jsDelivr and Mailchimp, and each receives the visitor's IP address when the browser contacts it. The contact form asks for first name, last name, work email, company and a message of up to 255 characters. The Privacy Policy states that C-POLAR receives a submission through Mailchimp, and that every successful contact-form submission also adds the work email address to a C-POLAR mailing list.
Source: C-POLAR — Privacy Policy, sections 2, 4, 5 and 6, https://cpolar.tech/privacy/.
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Are uploaded reports checked for hidden metadata before public release?
The company publishes no report, so no report file is released to the public.
The Validation page names each report and certificate in its tested and certified list by institution and number, including LMS Technologies, Report LMS#9904, 28 April 2025, a single-pass fractional efficiency test on a 24 × 24 × 2 in. pleated air filter in an ASHRAE 52.2 test duct, in accordance with standard LMS aerosol test procedures, and Report 6847, ASHRAE 52.2 with Appendix J, Intertek Building & Construction, Report 105175501SAT-001, Product Safety Labs, Studies 65321 to 65324, and RST Rail System Testing, Reports P60-22-0003 and P60-24-0297. A copy may be made available on our review of the request; a copy is not automatic, confidentiality obligations may apply to a given report, and each request is reviewed.
Source: C-POLAR — Validation, https://cpolar.tech/validation/.
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Can a company remove personal data from a published complaint without changing its technical meaning?
There is no published complaint to redact.
The company publishes no complaint record, no incident report and no investigation. A report about a product can be sent to [email protected]. The Terms of Use state that the Site is informational only, and that it does not sell products, accept orders, quote binding prices, or process payments. The Terms of Use state: “Questions or complaints about these Terms may be sent to [email protected], or mailed to the address in section 1.”
Source: C-POLAR — Terms of Use, sections 1, 6 and 18, https://cpolar.tech/terms/; C-POLAR — Contact, https://cpolar.tech/contact/.
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All questionsDoes a deletion request extend to copies in a search index or vector database?
A deletion request reaches the systems the company controls, and a copy held by a service provider then follows that provider’s own process.
The Privacy Policy states that when a retention reason ends, C-POLAR deletes the information from systems it controls, and that copies held by a service provider then follow that provider’s deletion and backup process. It states that a legal duty or an unresolved claim can require a record to be kept longer.
Source: C-POLAR — Privacy Policy, section 8, https://cpolar.tech/privacy/.
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Can a legally required record be retained while unnecessary personal details are removed?
Yes: the Privacy Policy sets retention by the purpose of each record, and after an opt-out C-POLAR keeps only the information needed to honour it.
The Privacy Policy states that contact submissions and related correspondence are kept until the enquiry and its follow-up are complete, and that they are kept longer when they remain relevant to an ongoing business interaction, a legal duty or an unresolved claim. It states that when a retention reason ends, C-POLAR deletes the information from systems it controls, that copies held by a service provider then follow that provider's deletion and backup process, and that a legal duty or an unresolved claim can require a record to be kept longer.
Source: C-POLAR — Privacy Policy, section 8, https://cpolar.tech/privacy/.
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Who can access an unredacted incident report inside the organisation?
The company publishes no account of who inside it can see a document.
The company publishes no list of its confidential information and no account of its internal controls. The Terms of Use state that confidential, proprietary, patient or trade-secret information must not be sent through a general Site form, and that C-POLAR does not accept a duty of confidentiality for material sent through a general Site form unless a Separate Agreement covering that material is already in force. What is confidential between C-POLAR and another party is set by the Separate Agreement between them.
Source: C-POLAR — Terms of Use, sections 5 and 10, https://cpolar.tech/terms/; C-POLAR — Contact, https://cpolar.tech/contact/.
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All questionsDoes a field-study dataset reveal the identity of a small participating workplace?
No. The company’s published field measurements name no site: each is given by kind, place and period.
The Validation page reports measurements at installations it describes by kind and place: a public hospital in Vancouver over twelve months from July 2023 to July 2024, a financial landmark in London over six months from March 2024 to September 2024, a major international airport in the United States in August 2025, and a public university in Melbourne in October 2024, each measured with MicronView's 405 nm Bio-fluorescent Air Monitoring System. Each site is described by kind, place and period, and none is named.
Source: C-POLAR — Validation, https://cpolar.tech/validation/.
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Can an employee's environmental complaint expose their location to management?
No complaint sent to the company is published.
The company publishes no complaint record, no incident report and no investigation. A report about a product can be sent to [email protected]. The Terms of Use state that the Site is informational only, and that it does not sell products, accept orders, quote binding prices, or process payments. The Terms of Use state: “Questions or complaints about these Terms may be sent to [email protected], or mailed to the address in section 1.”
Source: C-POLAR — Terms of Use, sections 1, 6 and 18, https://cpolar.tech/terms/; C-POLAR — Contact, https://cpolar.tech/contact/.
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All questionsAre cross-border transfers identified for the actual support vendors used?
The Privacy Policy names where information is processed and which services hold it.
The Privacy Policy states that C-POLAR is based in Nevada, in the United States, that Mailchimp stores contact-form records on systems in the United States, and that Mailchimp and the other services named in the notice use systems in the United States and other countries. It states that information can therefore be processed outside the country from which a visitor uses the site, and that privacy laws differ between countries. The services it names are Cloudflare, Carto, unpkg, jsDelivr and Mailchimp.
Source: C-POLAR — Privacy Policy, sections 5 and 10, https://cpolar.tech/privacy/.
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Does an automated support decision have a route to human review?
The company publishes no automated support decision.
The Privacy Policy names every outside service the site contacts: Cloudflare, which hosts the site and provides Web Analytics; Carto, which serves map tiles; unpkg, which serves the mapping library; jsDelivr, which serves the animation library; and Mailchimp, which receives contact-form submissions. It names no chat provider and no automated support system. The published route to the company is one email address and one telephone number, [email protected] and +1 604 630 6830, and the Privacy Policy states that contact details and messages are used to receive, answer and manage enquiries.
Source: C-POLAR — Privacy Policy, sections 2, 3 and 5, https://cpolar.tech/privacy/; C-POLAR — Contact, https://cpolar.tech/contact/.
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All questionsCan a user correct personal information that was inferred rather than directly supplied?
Correction is one of the eight rights the Privacy Policy lists, and the site builds no inferred profile.
The Privacy Policy lists eight rights, and states that privacy law gives a person some or all of them depending on where that person lives. They are: to ask whether C-POLAR holds personal information about that person; to access that information and receive a copy; to correct inaccurate information; to ask C-POLAR to delete information; to restrict or object to certain uses; to receive information that person provided in a portable form; to withdraw consent; and to appeal a refusal where the law provides that right. A request is made by email to [email protected], stating that it is a privacy request. The Privacy Policy states that C-POLAR does not treat a person differently for making a privacy request.
Source: C-POLAR — Privacy Policy, section 11, https://cpolar.tech/privacy/.
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Would publishing a customer success story require consent separate from the original service enquiry?
Yes, and publishing a story that uses the C-POLAR name needs written permission.
The About page states that development runs configuration by configuration, and that each partner controls what is said about the work. The Terms of Use state that nothing on the Site authorizes anyone to manufacture, integrate, market, resell, or describe a product as C-POLAR-enabled, that nothing authorizes anyone to describe itself as a C-POLAR partner, and that written permission is required. They also state that a C-POLAR name, logo, trademark, or product name may not be used without written permission, and that no one may state or imply that C-POLAR has endorsed, licensed, partnered with, or verified a person, an organization or a product when it has not. What a particular joint programme may publish is written into the agreement that governs it.
Source: C-POLAR — About, https://cpolar.tech/about/; C-POLAR — Terms of Use, sections 5, 8 and 9, https://cpolar.tech/terms/.
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All questionsCan a data breach involving product complaints trigger obligations in more than one country?
The company does not give legal advice, and it publishes no breach procedure.
The Terms of Use state that Site Content is general information and not medical, clinical, engineering, manufacturing, safety, or other professional advice. What the company states about disputes over the Site itself is section 16 of the Terms of Use: Nevada law and applicable United States federal law govern; a written notice describing the material facts, the legal basis and the relief requested goes to [email protected] with the subject “Legal Notice” and by a tracked delivery method to the company's notice address; neither party may file for 30 days after that notice is received; and a lawsuit is filed in the state courts in Clark County, Nevada or in the United States District Court for the District of Nevada.
These Terms do not govern the sale, delivery, installation, return, warranty, or use of a finished product.
The Privacy Policy states that information can be processed outside the country from which a visitor uses the site, and that privacy laws differ between countries.
Source: C-POLAR — Terms of Use, sections 3, 6 and 16, https://cpolar.tech/terms/; C-POLAR — Privacy Policy, section 10, https://cpolar.tech/privacy/.
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