Who is responsible for Canadian incident reporting when the brand owner is overseas?
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Who is responsible for Canadian incident reporting when the brand owner is overseas?
Incident reporting for a finished product rests with the party that makes and sells it in that market.
Section 14 of the Canada Consumer Product Safety Act states: “A person who manufactures, imports or sells a consumer product for commercial purposes shall provide the Minister and, if applicable, the person from whom they received the consumer product with all the information in their control regarding any incident related to the product within two days after the day on which they become aware of the incident.” It also states: “The manufacturer of the consumer product, or if the manufacturer carries on business outside Canada, the importer, shall provide the Minister with a written report”, within 10 days after becoming aware of the incident or within a period the Minister specifies by written notice.
C-POLAR markets a materials technology, and the manufacturer and seller of a finished product are responsible for its design, manufacture, labeling, instructions, claims, sale, and warranty, except for a responsibility C-POLAR expressly accepts in a Separate Agreement. Every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format. The Terms of Use state: “The Site does not sell products or accept orders. These Terms do not govern the sale, delivery, installation, return, warranty, or use of a finished product.” C-POLAR's notice address is C-POLAR Technologies, Inc., c/o C-POLAR Innovations, Inc., 889 Harbourside Drive, North Vancouver, BC V7P 3S1, Canada, and enquiries go to [email protected]. NanoFlashing™ is a technology; the name, rating and sale of a product that carries it are set by that product's maker and seller.
Source: C-POLAR — Terms of Use (https://cpolar.tech/terms/), C-POLAR — About (https://cpolar.tech/about/) and C-POLAR — Contact (https://cpolar.tech/contact/); Canada Consumer Product Safety Act (S.C. 2010, c. 21), section 14, Justice Laws Website, current to 21 July 2026, read 20 September 2026, https://laws-lois.justice.gc.ca/eng/acts/C-1.68/FullText.html.
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