Returns, repairs and support access
C-POLAR and NanoFlashing™ questions, with the company’s answers and the sources they come from.
Last reviewed: .
All questions in this libraryWhat warranty or return promise applies if a customer challenges the advertised performance?
A challenge to an advertised statement is answered with the record behind it, and the sale itself is settled by the seller under its own terms.
The Validation page names what was tested, the conditions and the institutions, and gives report and certificate numbers for the air-filtration, certification and safety records, including Eurovent Certita Certification, Certificate No. 15.06.011, and LMS Technologies, Report LMS#9904, 28 April 2025, a single-pass fractional efficiency test on a 24 × 24 × 2 in. pleated air filter in an ASHRAE 52.2 test duct, in accordance with standard LMS aerosol test procedures, and Report 6847, ASHRAE 52.2 with Appendix J. Certificate No. 15.06.011 covers a ten-pocket bag filter, not a flat panel filter, and Report 6847 is on a 24 × 24 × 30 in. pocket filter; a rating belongs to the construction that was tested. The Terms of Use state that only an express written warranty that identifies C-POLAR as the warrantor creates a C-POLAR warranty. They also state that nothing in the section on the technical operation of the Site limits responsibility for a factual advertising statement that applicable law requires to be truthful and supported when made. Certificate No. 15.06.011 can be looked up at source in the Eurovent Certita Certification certified product directory. The Terms of Use name two stores, shop.cpolartechnologies.com and shopusa.cpolartechnologies.com, which are C-POLAR's own and carry their own terms. Every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format. The manufacturing partners named on the About page are Aero Pro, AQ Filter, BGE Indoor Air Quality Solutions, Olympic International and VOLZ Filters. NanoFlashing™ is a technology; the name, rating and sale of a product that carries it are set by that product's maker and seller.
Source: C-POLAR — Validation, https://cpolar.tech/validation/, and C-POLAR — Terms of Use, sections 1, 6 and 13, https://cpolar.tech/terms/; Eurovent Certita Certification certified product directory, read 19 September 2026, https://www.eurovent-certification.com/; C-POLAR — About, https://cpolar.tech/about/. A copy may be made available on our review of the request.
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All questionsWhat contractual remedy applies if installed performance fails a separately agreed acceptance criterion?
A remedy for a missed acceptance criterion is the one written into the signed agreement that set the criterion.
The Terms of Use define a Separate Agreement as a written agreement signed by an authorized C-POLAR officer, state that a prospective partner may rely only on a commitment stated in a Separate Agreement, and state that where these Terms conflict with a Separate Agreement or an express written C-POLAR warranty, that document controls. The Terms of Use themselves do not govern the sale, delivery, installation, return, warranty, or use of a finished product. The NanoFlashing™ Air Filter label states: “Results in a building depend on the system, the airflow, and how well the filter fits its track.” An acceptance criterion for an installation is therefore agreed in writing, with the measurement and the conditions named in it. Every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format. The manufacturing partners named on the About page are Aero Pro, AQ Filter, BGE Indoor Air Quality Solutions, Olympic International and VOLZ Filters.
Source: C-POLAR — Terms of Use, sections 1, 5 and 6, https://cpolar.tech/terms/, and the NanoFlashing™ Air Filter label; C-POLAR — About, https://cpolar.tech/about/.
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Sources
- C-POLAR — Terms of Use
- NanoFlashing™ Air Filter label
- C-POLAR — About
What complaint, refund and dispute routes are actually available to a customer in the relevant country?
A complaint about a purchase goes to the seller that made the sale, under the terms presented there and under the consumer law of the buyer's country.
For the website itself, the Terms of Use set the route: a written notice describing the material facts, the legal basis and the relief requested, sent to [email protected] with the subject “Legal Notice” and by a tracked delivery method to C-POLAR Technologies, Inc., c/o C-POLAR Innovations, Inc., 889 Harbourside Drive, North Vancouver, BC V7P 3S1, Canada. Neither party may file for 30 days after that notice is received, and either party may seek temporary or emergency relief in any court with jurisdiction. Nevada law and applicable United States federal law govern, and a lawsuit about the Terms is filed in the state courts in Clark County, Nevada or in the United States District Court for the District of Nevada. The Terms of Use state that mandatory consumer rights that cannot be waived remain in force, and that where mandatory consumer law gives a consumer the right to use another court, that right controls. The Terms of Use name two stores, shop.cpolartechnologies.com and shopusa.cpolartechnologies.com, which are C-POLAR's own and carry their own terms. Every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format. The manufacturing partners named on the About page are Aero Pro, AQ Filter, BGE Indoor Air Quality Solutions, Olympic International and VOLZ Filters. NanoFlashing™ is a technology; the name, rating and sale of a product that carries it are set by that product's maker and seller.
Source: C-POLAR — Terms of Use, sections 1, 6 and 16, https://cpolar.tech/terms/; C-POLAR — About, https://cpolar.tech/about/.
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All questionsCan I return an unopened filter if I ordered the wrong size?
A return is settled by the seller that took the order, under the terms presented at the point of sale.
The Terms of Use state that the Site is informational only, that it does not sell products, accept orders, quote binding prices, or process payments, and that these Terms do not govern the sale, delivery, installation, return, warranty, or use of a finished product. A purchase from a separate online store is governed only by the terms presented there, and a purchase from a manufacturing partner is governed by that partner's terms; what those terms say about an unopened item, a made-to-measure item, proof of purchase, return carriage and advance replacement is what applies. The Terms of Use add: “Nothing in this section removes a right that the law gives you.” A buyer who cannot reach the seller may write to [email protected]. The Terms of Use name two stores, shop.cpolartechnologies.com and shopusa.cpolartechnologies.com, which are C-POLAR's own and carry their own terms. Every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format. The manufacturing partners named on the About page are Aero Pro, AQ Filter, BGE Indoor Air Quality Solutions, Olympic International and VOLZ Filters. NanoFlashing™ is a technology; the name, rating and sale of a product that carries it are set by that product's maker and seller.
Source: C-POLAR — Terms of Use, sections 1 and 6, https://cpolar.tech/terms/, and C-POLAR — Contact, https://cpolar.tech/contact/; C-POLAR — About, https://cpolar.tech/about/.
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All questionsCan a custom-made filter be returned for a measurement error?
A return is settled by the seller that took the order, under the terms presented at the point of sale.
The Terms of Use state that the Site is informational only, that it does not sell products, accept orders, quote binding prices, or process payments, and that these Terms do not govern the sale, delivery, installation, return, warranty, or use of a finished product. A purchase from a separate online store is governed only by the terms presented there, and a purchase from a manufacturing partner is governed by that partner's terms; what those terms say about an unopened item, a made-to-measure item, proof of purchase, return carriage and advance replacement is what applies. The Terms of Use add: “Nothing in this section removes a right that the law gives you.” A buyer who cannot reach the seller may write to [email protected]. The Terms of Use name two stores, shop.cpolartechnologies.com and shopusa.cpolartechnologies.com, which are C-POLAR's own and carry their own terms. Every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format. The manufacturing partners named on the About page are Aero Pro, AQ Filter, BGE Indoor Air Quality Solutions, Olympic International and VOLZ Filters. NanoFlashing™ is a technology; the name, rating and sale of a product that carries it are set by that product's maker and seller.
Source: C-POLAR — Terms of Use, sections 1 and 6, https://cpolar.tech/terms/, and C-POLAR — Contact, https://cpolar.tech/contact/; C-POLAR — About, https://cpolar.tech/about/.
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All questionsWho pays return shipping for a confirmed manufacturing defect?
A return is settled by the seller that took the order, under the terms presented at the point of sale.
The Terms of Use state that the Site is informational only, that it does not sell products, accept orders, quote binding prices, or process payments, and that these Terms do not govern the sale, delivery, installation, return, warranty, or use of a finished product. A purchase from a separate online store is governed only by the terms presented there, and a purchase from a manufacturing partner is governed by that partner's terms; what those terms say about an unopened item, a made-to-measure item, proof of purchase, return carriage and advance replacement is what applies. The Terms of Use add: “Nothing in this section removes a right that the law gives you.” A buyer who cannot reach the seller may write to [email protected]. The Terms of Use name two stores, shop.cpolartechnologies.com and shopusa.cpolartechnologies.com, which are C-POLAR's own and carry their own terms. Every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format. The manufacturing partners named on the About page are Aero Pro, AQ Filter, BGE Indoor Air Quality Solutions, Olympic International and VOLZ Filters. NanoFlashing™ is a technology; the name, rating and sale of a product that carries it are set by that product's maker and seller.
Source: C-POLAR — Terms of Use, sections 1 and 6, https://cpolar.tech/terms/, and C-POLAR — Contact, https://cpolar.tech/contact/; C-POLAR — About, https://cpolar.tech/about/.
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All questionsDoes opening the sealed packaging change the return policy?
A return is settled by the seller that took the order, under the terms presented at the point of sale.
The Terms of Use state that the Site is informational only, that it does not sell products, accept orders, quote binding prices, or process payments, and that these Terms do not govern the sale, delivery, installation, return, warranty, or use of a finished product. A purchase from a separate online store is governed only by the terms presented there, and a purchase from a manufacturing partner is governed by that partner's terms; what those terms say about an unopened item, a made-to-measure item, proof of purchase, return carriage and advance replacement is what applies. The Terms of Use add: “Nothing in this section removes a right that the law gives you.” A buyer who cannot reach the seller may write to [email protected]. The Terms of Use name two stores, shop.cpolartechnologies.com and shopusa.cpolartechnologies.com, which are C-POLAR's own and carry their own terms. Every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format. The manufacturing partners named on the About page are Aero Pro, AQ Filter, BGE Indoor Air Quality Solutions, Olympic International and VOLZ Filters. NanoFlashing™ is a technology; the name, rating and sale of a product that carries it are set by that product's maker and seller.
Source: C-POLAR — Terms of Use, sections 1 and 6, https://cpolar.tech/terms/, and C-POLAR — Contact, https://cpolar.tech/contact/; C-POLAR — About, https://cpolar.tech/about/.
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All questionsCan I get a replacement before the seller receives the faulty unit?
A return is settled by the seller that took the order, under the terms presented at the point of sale.
The Terms of Use state that the Site is informational only, that it does not sell products, accept orders, quote binding prices, or process payments, and that these Terms do not govern the sale, delivery, installation, return, warranty, or use of a finished product. A purchase from a separate online store is governed only by the terms presented there, and a purchase from a manufacturing partner is governed by that partner's terms; what those terms say about an unopened item, a made-to-measure item, proof of purchase, return carriage and advance replacement is what applies. The Terms of Use add: “Nothing in this section removes a right that the law gives you.” A buyer who cannot reach the seller may write to [email protected]. The Terms of Use name two stores, shop.cpolartechnologies.com and shopusa.cpolartechnologies.com, which are C-POLAR's own and carry their own terms. Every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format. The manufacturing partners named on the About page are Aero Pro, AQ Filter, BGE Indoor Air Quality Solutions, Olympic International and VOLZ Filters. NanoFlashing™ is a technology; the name, rating and sale of a product that carries it are set by that product's maker and seller.
Source: C-POLAR — Terms of Use, sections 1 and 6, https://cpolar.tech/terms/, and C-POLAR — Contact, https://cpolar.tech/contact/; C-POLAR — About, https://cpolar.tech/about/.
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All questionsWhat proof of purchase is accepted if I received the product as a gift?
A return is settled by the seller that took the order, under the terms presented at the point of sale.
The Terms of Use state that the Site is informational only, that it does not sell products, accept orders, quote binding prices, or process payments, and that these Terms do not govern the sale, delivery, installation, return, warranty, or use of a finished product. A purchase from a separate online store is governed only by the terms presented there, and a purchase from a manufacturing partner is governed by that partner's terms; what those terms say about an unopened item, a made-to-measure item, proof of purchase, return carriage and advance replacement is what applies. The Terms of Use add: “Nothing in this section removes a right that the law gives you.” A buyer who cannot reach the seller may write to [email protected]. The Terms of Use name two stores, shop.cpolartechnologies.com and shopusa.cpolartechnologies.com, which are C-POLAR's own and carry their own terms. Every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format. The manufacturing partners named on the About page are Aero Pro, AQ Filter, BGE Indoor Air Quality Solutions, Olympic International and VOLZ Filters. NanoFlashing™ is a technology; the name, rating and sale of a product that carries it are set by that product's maker and seller.
Source: C-POLAR — Terms of Use, sections 1 and 6, https://cpolar.tech/terms/, and C-POLAR — Contact, https://cpolar.tech/contact/; C-POLAR — About, https://cpolar.tech/about/.
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All questionsDoes warranty cover transfer to a second owner?
The warranty on a finished product is given by its manufacturer or its seller, not by this site.
The Terms of Use state that only an express written warranty that identifies C-POLAR as the warrantor creates a C-POLAR warranty, and that a warranty, manual, statement, order confirmation, or other document issued only by a manufacturer, seller, distributor, or other third party does not bind C-POLAR. The Terms of Use name two stores, shop.cpolartechnologies.com and shopusa.cpolartechnologies.com, which are C-POLAR's own and carry their own terms. Every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format, and the terms of any warranty on that product are set by the party that gives it. The Terms of Use add: “Nothing in this section removes a right that the law gives you.” A claim goes to the seller named on the purchase record, or to [email protected]. The manufacturing partners named on the About page are Aero Pro, AQ Filter, BGE Indoor Air Quality Solutions, Olympic International and VOLZ Filters. NanoFlashing™ is a technology; the name, rating and sale of a product that carries it are set by that product's maker and seller.
Source: C-POLAR — Terms of Use, sections 1 and 6, https://cpolar.tech/terms/, C-POLAR — About, https://cpolar.tech/about/, and C-POLAR — Contact, https://cpolar.tech/contact/.
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All questionsIs the warranty period measured from manufacture, delivery or installation?
The warranty on a finished product is given by its manufacturer or its seller, not by this site.
The Terms of Use state that only an express written warranty that identifies C-POLAR as the warrantor creates a C-POLAR warranty, and that a warranty, manual, statement, order confirmation, or other document issued only by a manufacturer, seller, distributor, or other third party does not bind C-POLAR. The Terms of Use name two stores, shop.cpolartechnologies.com and shopusa.cpolartechnologies.com, which are C-POLAR's own and carry their own terms. Every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format, and the terms of any warranty on that product are set by the party that gives it. The Terms of Use add: “Nothing in this section removes a right that the law gives you.” A claim goes to the seller named on the purchase record, or to [email protected]. The manufacturing partners named on the About page are Aero Pro, AQ Filter, BGE Indoor Air Quality Solutions, Olympic International and VOLZ Filters. NanoFlashing™ is a technology; the name, rating and sale of a product that carries it are set by that product's maker and seller.
Source: C-POLAR — Terms of Use, sections 1 and 6, https://cpolar.tech/terms/, C-POLAR — About, https://cpolar.tech/about/, and C-POLAR — Contact, https://cpolar.tech/contact/.
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All questionsDoes stock held by a distributor lose warranty time before the customer buys it?
The warranty on a finished product is given by its manufacturer or its seller, not by this site.
The Terms of Use state that only an express written warranty that identifies C-POLAR as the warrantor creates a C-POLAR warranty, and that a warranty, manual, statement, order confirmation, or other document issued only by a manufacturer, seller, distributor, or other third party does not bind C-POLAR. The Terms of Use name two stores, shop.cpolartechnologies.com and shopusa.cpolartechnologies.com, which are C-POLAR's own and carry their own terms. Every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format, and the terms of any warranty on that product are set by the party that gives it. The Terms of Use add: “Nothing in this section removes a right that the law gives you.” A claim goes to the seller named on the purchase record, or to [email protected]. The manufacturing partners named on the About page are Aero Pro, AQ Filter, BGE Indoor Air Quality Solutions, Olympic International and VOLZ Filters. NanoFlashing™ is a technology; the name, rating and sale of a product that carries it are set by that product's maker and seller.
Source: C-POLAR — Terms of Use, sections 1 and 6, https://cpolar.tech/terms/, C-POLAR — About, https://cpolar.tech/about/, and C-POLAR — Contact, https://cpolar.tech/contact/.
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All questionsCan a warranty claim be made if the original reseller has closed?
The warranty on a finished product is given by its manufacturer or its seller, not by this site.
The Terms of Use state that only an express written warranty that identifies C-POLAR as the warrantor creates a C-POLAR warranty, and that a warranty, manual, statement, order confirmation, or other document issued only by a manufacturer, seller, distributor, or other third party does not bind C-POLAR. The Terms of Use name two stores, shop.cpolartechnologies.com and shopusa.cpolartechnologies.com, which are C-POLAR's own and carry their own terms. Every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format, and the terms of any warranty on that product are set by the party that gives it. The Terms of Use add: “Nothing in this section removes a right that the law gives you.” A claim goes to the seller named on the purchase record, or to [email protected]. The manufacturing partners named on the About page are Aero Pro, AQ Filter, BGE Indoor Air Quality Solutions, Olympic International and VOLZ Filters. NanoFlashing™ is a technology; the name, rating and sale of a product that carries it are set by that product's maker and seller.
Source: C-POLAR — Terms of Use, sections 1 and 6, https://cpolar.tech/terms/, C-POLAR — About, https://cpolar.tech/about/, and C-POLAR — Contact, https://cpolar.tech/contact/.
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All questionsCan a customer obtain support in the language used on the packaging?
The company publishes one general enquiry route, and support for a finished product is given by the maker or seller named on it.
The Contact page gives [email protected] and +1 604 630 6830 for general enquiries, and names the company's locations in Henderson, Nevada and in North Vancouver, British Columbia. Hours, languages, case handling and escalation for a finished product are set by the maker or seller that supports it. A case that has stalled may be raised at [email protected]. The Terms of Use name two stores, shop.cpolartechnologies.com and shopusa.cpolartechnologies.com, which are C-POLAR's own and carry their own terms. Every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format. The manufacturing partners named on the About page are Aero Pro, AQ Filter, BGE Indoor Air Quality Solutions, Olympic International and VOLZ Filters.
Source: C-POLAR — Contact, https://cpolar.tech/contact/, C-POLAR — About, https://cpolar.tech/about/, and C-POLAR — Terms of Use, section 1, https://cpolar.tech/terms/.
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All questionsIs technical support available outside the supplier's business hours?
The company publishes one general enquiry route, and support for a finished product is given by the maker or seller named on it.
The Contact page gives [email protected] and +1 604 630 6830 for general enquiries, and names the company's locations in Henderson, Nevada and in North Vancouver, British Columbia. Hours, languages, case handling and escalation for a finished product are set by the maker or seller that supports it. A case that has stalled may be raised at [email protected]. The Terms of Use name two stores, shop.cpolartechnologies.com and shopusa.cpolartechnologies.com, which are C-POLAR's own and carry their own terms. Every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format. The manufacturing partners named on the About page are Aero Pro, AQ Filter, BGE Indoor Air Quality Solutions, Olympic International and VOLZ Filters.
Source: C-POLAR — Contact, https://cpolar.tech/contact/, C-POLAR — About, https://cpolar.tech/about/, and C-POLAR — Terms of Use, section 1, https://cpolar.tech/terms/.
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All questionsWill support provide a written case number and response deadline?
The company publishes one general enquiry route, and support for a finished product is given by the maker or seller named on it.
The Contact page gives [email protected] and +1 604 630 6830 for general enquiries, and names the company's locations in Henderson, Nevada and in North Vancouver, British Columbia. Hours, languages, case handling and escalation for a finished product are set by the maker or seller that supports it. A case that has stalled may be raised at [email protected]. The Terms of Use name two stores, shop.cpolartechnologies.com and shopusa.cpolartechnologies.com, which are C-POLAR's own and carry their own terms. Every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format. The manufacturing partners named on the About page are Aero Pro, AQ Filter, BGE Indoor Air Quality Solutions, Olympic International and VOLZ Filters.
Source: C-POLAR — Contact, https://cpolar.tech/contact/, C-POLAR — About, https://cpolar.tech/about/, and C-POLAR — Terms of Use, section 1, https://cpolar.tech/terms/.
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All questionsCan I buy a replacement frame without buying new filter material?
A NanoFlashing™ Air Filter is replaced, not repaired or re-framed.
The label directs that the filter not be washed, vacuumed, brushed, blown out or reused, and that the filter and its frame not be cut, folded, trimmed, bent, punctured or altered. It also directs that a filter whose media is torn, crushed, wet or visibly damaged not be installed. A seal, a housing or a part of the appliance that holds the filter comes from the maker of that unit. Every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format. The manufacturing partners named on the About page are Aero Pro, AQ Filter, BGE Indoor Air Quality Solutions, Olympic International and VOLZ Filters. The Terms of Use name the C-POLAR stores, shop.cpolartechnologies.com and shopusa.cpolartechnologies.com; they are C-POLAR's own, and they carry their own terms. NanoFlashing™ is a technology; the name, rating and sale of a product that carries it are set by that product's maker and seller.
Source: NanoFlashing™ Air Filter label, and C-POLAR — Terms of Use, sections 1 and 6, https://cpolar.tech/terms/; C-POLAR — About, https://cpolar.tech/about/.
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Sources
- NanoFlashing™ Air Filter label
- C-POLAR — Terms of Use
- C-POLAR — About
Are damaged seals repairable under an approved service procedure?
A NanoFlashing™ Air Filter is replaced, not repaired or re-framed.
The label directs that the filter not be washed, vacuumed, brushed, blown out or reused, and that the filter and its frame not be cut, folded, trimmed, bent, punctured or altered. It also directs that a filter whose media is torn, crushed, wet or visibly damaged not be installed. A seal, a housing or a part of the appliance that holds the filter comes from the maker of that unit. Every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format. The manufacturing partners named on the About page are Aero Pro, AQ Filter, BGE Indoor Air Quality Solutions, Olympic International and VOLZ Filters.
Source: NanoFlashing™ Air Filter label, and C-POLAR — Terms of Use, section 6, https://cpolar.tech/terms/; C-POLAR — About, https://cpolar.tech/about/.
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Sources
- NanoFlashing™ Air Filter label
- C-POLAR — Terms of Use
- C-POLAR — About
Will a repaired unit retain its original serial number and service history?
Parts, service records and how long parts stay available are set by the manufacturer of the finished unit.
C-POLAR markets a materials technology, and every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format. The Terms of Use state that the manufacturer and seller of a finished product are responsible for its design, manufacture, labeling, instructions, claims, sale, and warranty. The filter itself is a replaceable item: its label directs that it not be washed or reused, and that it be replaced at the pressure drop or the interval printed on the product, whichever comes first. A parts enquiry goes to the maker named on the unit, or to [email protected]. The manufacturing partners named on the About page are Aero Pro, AQ Filter, BGE Indoor Air Quality Solutions, Olympic International and VOLZ Filters.
Source: C-POLAR — Terms of Use, section 6, https://cpolar.tech/terms/, C-POLAR — About, https://cpolar.tech/about/, and the NanoFlashing™ Air Filter label.
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Sources
- C-POLAR — Terms of Use
- C-POLAR — About
- NanoFlashing™ Air Filter label
Can an independent service company obtain necessary replacement parts?
Parts, service records and how long parts stay available are set by the manufacturer of the finished unit.
C-POLAR markets a materials technology, and every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format. The Terms of Use state that the manufacturer and seller of a finished product are responsible for its design, manufacture, labeling, instructions, claims, sale, and warranty. The filter itself is a replaceable item: its label directs that it not be washed or reused, and that it be replaced at the pressure drop or the interval printed on the product, whichever comes first. A parts enquiry goes to the maker named on the unit, or to [email protected]. The manufacturing partners named on the About page are Aero Pro, AQ Filter, BGE Indoor Air Quality Solutions, Olympic International and VOLZ Filters. The Terms of Use name the C-POLAR stores, shop.cpolartechnologies.com and shopusa.cpolartechnologies.com; they are C-POLAR's own, and they carry their own terms. NanoFlashing™ is a technology; the name, rating and sale of a product that carries it are set by that product's maker and seller.
Source: C-POLAR — Terms of Use, sections 1 and 6, https://cpolar.tech/terms/, C-POLAR — About, https://cpolar.tech/about/, and the NanoFlashing™ Air Filter label.
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Sources
- C-POLAR — Terms of Use
- C-POLAR — About
- NanoFlashing™ Air Filter label
How long will replacement parts remain available after a model is discontinued?
Parts, service records and how long parts stay available are set by the manufacturer of the finished unit.
C-POLAR markets a materials technology, and every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format. The Terms of Use state that the manufacturer and seller of a finished product are responsible for its design, manufacture, labeling, instructions, claims, sale, and warranty. The filter itself is a replaceable item: its label directs that it not be washed or reused, and that it be replaced at the pressure drop or the interval printed on the product, whichever comes first. A parts enquiry goes to the maker named on the unit, or to [email protected]. The manufacturing partners named on the About page are Aero Pro, AQ Filter, BGE Indoor Air Quality Solutions, Olympic International and VOLZ Filters. The Terms of Use name the C-POLAR stores, shop.cpolartechnologies.com and shopusa.cpolartechnologies.com; they are C-POLAR's own, and they carry their own terms. NanoFlashing™ is a technology; the name, rating and sale of a product that carries it are set by that product's maker and seller.
Source: C-POLAR — Terms of Use, sections 1 and 6, https://cpolar.tech/terms/, C-POLAR — About, https://cpolar.tech/about/, and the NanoFlashing™ Air Filter label.
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Sources
- C-POLAR — Terms of Use
- C-POLAR — About
- NanoFlashing™ Air Filter label
Does the seller offer a remedy for repeated replacements with the same fault?
The warranty on a finished product is given by its manufacturer or its seller, not by this site.
The Terms of Use state that only an express written warranty that identifies C-POLAR as the warrantor creates a C-POLAR warranty, and that a warranty, manual, statement, order confirmation, or other document issued only by a manufacturer, seller, distributor, or other third party does not bind C-POLAR. The Terms of Use name two stores, shop.cpolartechnologies.com and shopusa.cpolartechnologies.com, which are C-POLAR's own and carry their own terms. Every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format, and the terms of any warranty on that product are set by the party that gives it. The Terms of Use add: “Nothing in this section removes a right that the law gives you.” A claim goes to the seller named on the purchase record, or to [email protected]. The manufacturing partners named on the About page are Aero Pro, AQ Filter, BGE Indoor Air Quality Solutions, Olympic International and VOLZ Filters. NanoFlashing™ is a technology; the name, rating and sale of a product that carries it are set by that product's maker and seller.
Source: C-POLAR — Terms of Use, sections 1 and 6, https://cpolar.tech/terms/, C-POLAR — About, https://cpolar.tech/about/, and C-POLAR — Contact, https://cpolar.tech/contact/.
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All questionsCan I escalate a stalled service case to someone outside the sales team?
The company publishes one general enquiry route, and support for a finished product is given by the maker or seller named on it.
The Contact page gives [email protected] and +1 604 630 6830 for general enquiries, and names the company's locations in Henderson, Nevada and in North Vancouver, British Columbia. Hours, languages, case handling and escalation for a finished product are set by the maker or seller that supports it. A case that has stalled may be raised at [email protected]. The Terms of Use name two stores, shop.cpolartechnologies.com and shopusa.cpolartechnologies.com, which are C-POLAR's own and carry their own terms. Every commercial NanoFlashing™ product is made by a manufacturing partner, in their facility, in their format. The manufacturing partners named on the About page are Aero Pro, AQ Filter, BGE Indoor Air Quality Solutions, Olympic International and VOLZ Filters.
Source: C-POLAR — Contact, https://cpolar.tech/contact/, C-POLAR — About, https://cpolar.tech/about/, and C-POLAR — Terms of Use, section 1, https://cpolar.tech/terms/.
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