Can the supplier support a field failure investigation involving a competitor's surrounding equipment?
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Can the supplier support a field failure investigation involving a competitor's surrounding equipment?
The manufacturer and seller of a finished product are responsible for its design, manufacture, labeling, instructions, claims, sale, and warranty, except for a responsibility C-POLAR expressly accepts in a Separate Agreement.
A field failure in a finished product is investigated by the parties responsible for that product and for the equipment around it. The Terms of Use state that a test of C-POLAR material, a component, or a prototype does not establish the performance of a finished product that incorporates it, and that construction, processing, storage, wear, cleaning, other components, and actual use may change the result. They also state: “Use evidence, specifications, instructions, and warnings specific to the actual finished product and use.” Whether C-POLAR takes part in such an investigation, and on what terms, is settled in writing.
Source: C-POLAR — Terms of Use, sections 3, 5 and 6, https://cpolar.tech/terms/.
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